NEONCOG's Mission

Major Unusual Incident Investigators

Per OAC 5123:2-17-02 Incidents Adversely Affecting Health and Safety, a Major Unusual Incident (MUI) is defined as “the alleged, suspected, or actual occurrence of an incident that adversely affects the health and safety of an individual”.  Per this rule, the county boards are required to investigate MUIs.  NEON employs investigative agents to complete these investigations on behalf of a county board.

Major Unusual Incidents can be categorized as:

  • Alleged physical abuse
  • Alleged neglect
  • Misappropriation
  • Attempted suicide
  • Missing person
  • Law enforcement
  • Injury
  • Medical emergency
  • Death
  • Unapproved behavior support
  • Rights code violation
  • Hospital admission
  • Relocation
  • Series of incidents
  • Failure to report
  • Prohibited sexual relations
  • Exploitation


Reports should be made on all individuals who are served or eligible to be served by the county board when a county board or provider becomes aware of an incident.  Reports shall be made by all providers who serve individuals with MR/DD and all county board staff and department staff.


OAC 5123:2-17-02

Employee Notification about the Abuser Registry

Per ORC section 5123.542, all of the following entities: ODMRDD, County Boards, Contracting Entity, and Owner Operator of certified program, shall annually provide a written notice to each of its MR/DD employees explaining the conduct for which an MR/DD employee may be included in the registry established under section 5123.52 of the Revised Code.

To report suspected abuse/ neglect or MUI’s

State Hotline 1-866-313-MRDD (6733)
Trumbull County Help Hotline 1-800-427-3606
Mahoning County and Columbiana County 211