Family Supports Programs

Cuyahoga County

The Family Supports Program (FSP) is a program of the Cuyahoga County Board of Developmental Disabilities (CCBDD). The CCBDD has entered into an agreement with North East Ohio Network (NEON) to assist with the daily operations of the program. CCBDD establishes guidelines for the program, monitors its implementation, and makes necessary modifications to the program.

For more detailed information regarding the program, including eligibility requirements and the types of assistance available click here.

Cuyahoga FSP Guidelines
Cuyahoga FSP Guidelines (Spanish Version)

How do I know if I am eligible and can participate in Cuyahoga DD Family Supports Program?

Individuals must be eligible for Cuyahoga DD Services.
If you have a Support Administrator, please contact them to see if you may be eligible for Cuyahoga DD Family Supports Program or for similar services.
If you do not have a Support Administrator or are unsure if you are eligible for Cuyahoga DD services, please contact the Cuyahoga DD Eligibility Department to discuss eligibility, services, and eligibility requirements at 216-736-2673.

How do I apply for Cuyahoga DD’s Family Supports Program?

Please visit Cuyahoga DD’s Family Supports page for more information and their online application:

How will I know if my Family Supports Program application was received and processed?

You will receive an email with detailed information once your application is processed, please be sure to check your email spam box because sometimes it does get sent there. Please be patient as it can take 2-3 weeks to process applications.

Who can I contact with questions or concerns?

You can reach out to the Cuyahoga DD Family Supports Coordinators at 216-736-2947 or email

Who is NEON?

Cuyahoga DD’s Family Supports is administered with assistance from North East Ohio Network Council of Governments (NEON), Cuyahoga DD’s partner agency.

Will Family Supports Reimburse for purchase(s) I have made?

Cuyahoga DD Family Supports is not able to reimburse a parent/individual after a purchase has been made. Please submit all funding requests as outlined in our program guidelines. Payments for approved services and resources will be made directly to vendors. Questions on making a funding request contact Cuyahoga DD’s Family Supports coordinators at: 216-736-2947 or

How long will it take to receive a response to use my Family Supports funding on a service or resource?

We work to process all funding requests as quickly as possible. We strive to process all requests within 15 business days of receipt. Time frames can vary depending on the volume of requests and may take longer.

When is a good time to begin planning for camp?

Camps can fill up quickly, we recommend registering for Summer Camp no later than April 1st and promptly submitting the camp authorization form. Looking for summer camp options? Each year the State Support Team Region 3 releases a Summer and Beyond Directory with camp and other summer activity options. We will share this information when it becomes available, and it will be posted in the Camp section under Cuyahoga Family Supports Program.

What if the equipment requested by my therapist arrives damaged or needs to be returned?

Please do not return items to the vendor. We are not able to reallocate funds to an individual’s account for any unauthorized returns to the vendor. If an item is broken or damaged upon receipt or a wrong item, please contact NEON at 1-800-237-6828 ext. 114 within fourteen (14) days of receipt. Returns are subject to the vendor policy and any possible restocking charges. The family/individual is responsible for its upkeep. Contact your therapist if you have concerns/questions regarding item use.

The Cuyahoga DD Family Supports Program operates on a calendar year, beginning on January 1st.  In order to participate in the Family Supports Program, you must first be eligible for services from Cuyahoga DD. If you are new to Cuyahoga DD or not sure about your eligibility status, please contact the intake department at (216) 736-2673 or Staff will check your eligibility status and guide you through each step of the eligibility process, if needed.  If you have a Support Administrator, please contact him/her. You may be eligible for similar services.

If you are currently enrolled in the Family Supports Program for the current year, below are the applications for the most frequently requested facility memberships.  After you complete a membership application, you will receive a confirmation email acknowledging receipt of your membership request.  Please be sure to enter a valid email.  Once the membership is purchased, you will receive another email with instructions on utilizing your membership:


Akron Children's Museum Membership Request
Akron Zoo Membership Request
Children's Museum of Cleveland Membership Request
Cleveland Museum of Art Membership Request
Cleveland Museum of Natural History Membership Request
Columbus Zoo & Aquarium Membership Request
Cuyahoga Valley Scenic Railroad Membership Request
Cleveland Zoological Society Membership Request
Get Air - Middleburg Heights Membership  Request
Greater Cleveland Aquarium Annual Membership Request
Great Lakes Science Center Membership Request
Holden Arboretum and Botanical Garden Membership Request
Lake Metroparks Farmpark Membership Request
Rock and Roll Hall of Fame Membership Request
Sky Zone Membership Request
Stan Hywet Hall and Garden Membership Request
Western Reserve Historical Society Membership Request


Recreational Activity Guidelines

Below are Vendor Lists for the most requested recreational activities.  If you have received your Cuyahoga DD Family Supports approval letter for the current year, you may directly contact the facility where you are interested in enrolling your Family Supports Program (FSP) participant(s).  Please let the facility know that your FSP participant(s) has Family Supports Program funding available.  If the vendor wants confirmation from NEON that funding is available, please click here to let us know.  The facility will then complete the enrollment process with you, and bill NEON on behalf of your FSP participant(s). 

Aquatics Vendors
Art, Dance, & Music Vendors
Gymnastics Vendors
Karate Vendors
Social Skills Vendors
Therapeutic Riding Vendors

Must be completed by a therapist or licensed physician only
Exciting news!!  Cuyahoga DD Family Supports Program equipment requests will now be made through a simplified form online.  Please click the following link to start a new Equipment request: Equipment Request Form (you will be redirected away from this page)

Cuyahoga DD Family Supports Program
721 Boardman-Poland Rd. – Suite 103
Boardman, Ohio 44512
FAX : 855-336-6968

Email for Equipment, Respite, Camp inquiries: (for expedited responses, please include the name of the individual in the Family Supports Program in your email)
Email for Recreational Activities, Incontinence and Dietary inquiries:  (for expedited responses, please include the name of the individual in the Family Supports Program in your email)

Lake County

Family Support Services (FSS) is a program intended to help the family/guardian to care for their eligible family member at home and enhance the quality of life for all members of the family including the individual with developmental disabilities. For additional information, click here.

Please contact:
George Callow
721 Boardman-Poland Rd., Suite 103
Boardman, Ohio 44512
Phone: 1-800-237-6828 ext.117
FAX: 330-793-8284

Portage County

Family support services is a program available through the Portage County Board of Developmental Disabilities which assists a family who has a member with a developmental disability living at home. The program promotes the unity of the family by assisting it to meet the special needs of the member with a developmental disability. The program also assists the individual to maximize self-sufficiency and prevent inappropriate institutionalization. For additional information, click here.

Please contact:
George Callow
721 Boardman-Poland Rd., Suite 103
Boardman, Ohio 44512
Phone: 1-800-237-6828 ext.117
FAX: 330-793-8284